Fix Stuck Keys on HP Notebooks | HP Computers | HP
Learn how to clean the keyboard on HP notebooks when keys are stuck and you cannot type as desired.
To learn more about wireless keyboard and mouse troubleshooting, visit our support site, https://support.hp.com/us-en/document/c06113523
For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport.
More support options are available at http://hp.com/support.
Continue the Conversation:
http://hp.care/SupportForums
http://hp.care/FacebookSupport
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Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
#HP #HPSupport #HPComputers
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SHOP NOW: http://store.hp.com/us/en/
About HP:
HP Inc. creates technology that makes life better for everyone everywhere — every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
Connect with HP:
Visit HP WEBSITE: http://www.hp.com
Like HP on FACEBOOK: https://www.facebook.com/HP
Follow HP on TWITTER: https://twitter.com/HP
Follow HP on INSTAGRAM: https://www.instagram.com/hp
Follow HP on LINKEDIN: https://www.linkedin.com/company/hp
This video was produced by HP.
How to Fix Stuck Keys on HP Notebooks | HP Computers | HP
Видео Fix Stuck Keys on HP Notebooks | HP Computers | HP канала HP Support
To learn more about wireless keyboard and mouse troubleshooting, visit our support site, https://support.hp.com/us-en/document/c06113523
For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport.
More support options are available at http://hp.com/support.
Continue the Conversation:
http://hp.care/SupportForums
http://hp.care/FacebookSupport
http://hp.care/TwitterSupport
Follow these steps to clean the keyboard on HP notebooks:
- Turn off the computer, and then disconnect all cables.
- If the notebook has a removeable battery, slide the battery release latch, and then remove the battery.
- On the stuck key, slide a flat blade under the side closest to the screen, just enough to get under the key.
- Lift the key, and then use your finger to hold it in a lifted position.
- Slide the blade under the opposite side of the key, and then pry up to remove it.
- The key and mechanical assembly might come off, or the key will come off and the mechanical assembly remains on the keyboard.
- If possible, do not remove the mechanical assembly from either the key or keyboard.
- They can be cleaned while still attached.
- If available, spray the area with compressed air to remove any loose debris.
- Dampen a cotton swab with rubbing alcohol, clean the parts of the keyboard like keys, mechanical assembly and the entire exposed area on the keyboard.
- If any cotton from the swab gets stuck on the keyboard or mechanical assembly, use your fingers or tweezers to remove it.
- Wait 30 seconds to allow the area to dry.
- To reinstall a key, slide the front of the key into its original position and press down until it snaps into place.
- Slide your finger up the key and press down on all four corners to attach the contact points.
- If you previously removed a battery from the laptop, reinstall it.
- Reconnect all cables, and then turn on the computer.
- Open Notepad or another word processing application and test your keyboard.
- If the keys still stick, repeat the process to clean the areas again.
#HP #HPSupport #HPComputers
SUBSCRIBE: www.youtube.com/HPSupport
SHOP NOW: http://store.hp.com/us/en/
About HP:
HP Inc. creates technology that makes life better for everyone everywhere — every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
Connect with HP:
Visit HP WEBSITE: http://www.hp.com
Like HP on FACEBOOK: https://www.facebook.com/HP
Follow HP on TWITTER: https://twitter.com/HP
Follow HP on INSTAGRAM: https://www.instagram.com/hp
Follow HP on LINKEDIN: https://www.linkedin.com/company/hp
This video was produced by HP.
How to Fix Stuck Keys on HP Notebooks | HP Computers | HP
Видео Fix Stuck Keys on HP Notebooks | HP Computers | HP канала HP Support
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