SBI CSP E SIGN Account Opening & Error Troubleshooting Guide

Yeh guide SBI CSP operators ko naye savings account kholte waqt E-SIGN process ko sahi tarike se poora karne aur aane wale technical errors ko solve karne mein madad karegi.

Step-by-Step E-SIGN Process:
Customer Details Entry: Sabse pehle SBI Kiosk portal par customer ki e-KYC details fill karein aur Fingerprint scan karke primary verification poora karein.

E-SIGN Selection: Form submit karne ke baad, screen par 'E-SIGN' ka option aayega. Is par click karein.

Aadhaar Number Input: Customer ka 12-digit Aadhaar number enter karein.

OTP Verification: Customer ke Aadhaar-linked mobile number par ek OTP jayega. Use enter karke 'Validate' par click karein.

Final Submission: OTP verify hone ke baad, digital signature process complete ho jayega aur aapko AOC (Account Opening Confirmation) generate hogi.

Agar Error/Failure Aaye to Kya Karein? (Troubleshooting)
Agar process ke beech mein "E-SIGN Failed" ya "Technical Error" dikhaye, to ye steps follow karein:

Check Browser Settings: SBI Kiosk hamesha Internet Explorer (ya Microsoft Edge with IE Mode) par hi sahi chalta hai. Check karein ki "Pop-up Blocker" off hai ya nahi.

Java Settings: Check karein ki aapke system mein Java updated hai aur SBI portal 'Exception Site List' mein add hai.

Device Driver: Fingerprint scanner (Morpho/Mantra) ke drivers ko restart karein (Services.msc mein jaakar).

Clear Temp Files: Windows + R dabayein, %temp% type karein aur saari temporary files delete kar dein.

Server Timing: Agar UIDAI ya SBI ka server down hai, to 15-20 minute wait karke dobara koshish karein.

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