I Was Totally Oblivious | How a Store Manager Couldn't See the Problem He Was Standing In

Josh Howell was a Starbucks store manager. He spent 80% of his time on the floor, serving customers as a barista. He was surrounded by $50 million in annual waste and a 15% stockout rate.

He had no idea.

This clip is his reflection on why — and what changed when he and his team learned to look at the work in an objective, structured way. It is one of the more direct accounts of how proximity and awareness are not the same thing.

Part of a longer conversation with Scott Heydon and John Shook on coaching, problem-solving, and what it takes to see before you can improve.

Read the full article https://hubs.li/Q04lwBXP0

Видео I Was Totally Oblivious | How a Store Manager Couldn't See the Problem He Was Standing In канала Lean Enterprise Institute