Face ID Not Working on iPhone or iPad Pro? 6 Safe Fixes Before You Reset It

If Face ID is not unlocking your iPhone or iPad Pro, do not reset everything immediately. Apple’s own Face ID troubleshooting starts with the simple checks first: make sure nothing is covering the TrueDepth camera, confirm Face ID is set up in Settings → Face ID & Passcode, and make sure the features you want to use Face ID for are actually enabled.

In this guide, I’ll walk through the safe troubleshooting ladder: clean and check the TrueDepth camera, hold your device at the right distance and angle, review Face ID settings, test without masks or sunglasses, restart the device, and only then reset Face ID if nothing else works. That matches the exact fix order in your transcript.

Apple also notes that your eyes, nose, and mouth need to be visible by default, and if you use Face ID with a Mask, your eyes still must not be blocked. Apple separately says you can add glasses for Face ID with a mask, but some sunglasses or face coverings can still interfere depending on how they block the sensor view.

Chapters:
00:00 Face ID not working — start with simple fixes
00:44 Fix 1 — Check the TrueDepth camera
01:21 Fix 2 — Hold your iPhone at the right distance and angle
02:00 Fix 3 — Check Face ID settings
02:31 Fix 4 — Check masks, sunglasses, and face obstruction
03:11 Fix 5 — Restart your iPhone or iPad
03:31 Fix 6 — Reset Face ID only as the last step
04:06 When it might be a hardware problem
04:33 Final recap: clean, position, settings, restart, reset

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