How to Install Export Tickets as PDF by Knots in Zendesk (Full Walkthrough) | Trigger-Based Setup

Automatically Export Zendesk Tickets as PDFs When Trigger Conditions Are Met

Looking to automate ticket archiving in Zendesk without manual work? With Export Tickets as PDF by Knots, you can automatically generate and export PDF copies of tickets to SFTP, FTP, SharePoint, AWS, or Dropbox—based on specific trigger conditions you define in Zendesk.

This video walks you through the trigger-based setup, where exports happen dynamically when tickets meet your chosen criteria (like a tag or status). It’s a powerful way to stay compliant, save storage, and streamline internal workflows.

🔧 What You’ll Learn:
- How to install the Export Tickets as PDF app via the Zendesk Marketplace
- How to connect your Knots account and configure an external storage destination
- How to create export triggers based on custom conditions like tags or status
- How to customize file names, folder structure, and export behavior
- How to test and confirm successful exports from Zendesk

⚙️ Key Features Highlighted:
- Set up PDF exports to SFTP, SharePoint, or other destinations
- Use Zendesk placeholders to name files dynamically
- Add tags when export starts or finishes for easy tracking
- Optional actions: close ticket, delete attachment, or delete ticket post-export
- Advanced export settings for full control over what gets archived

🔗 Install Export Tickets as PDF from Zendesk Marketplace: https://www.zendesk.com/marketplace/apps/support/1010199/export-tickets-as-pdf/

💬 Need help?
Reach out to us at support@knots.io — we’re always happy to assist.

Видео How to Install Export Tickets as PDF by Knots in Zendesk (Full Walkthrough) | Trigger-Based Setup канала Knots