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Mock Call with No Resolution & De-escalating a Sup Call

Here's an uninterrupted mock call where the agent cannot provide any solution for the customer due to company policy. If you need a STEP-BY-STEP EXPLANATION of the call flow, watch the version with detailed explanations here: https://youtu.be/MoCrQMp30Qg .

Видео Mock Call with No Resolution & De-escalating a Sup Call канала Kwestyon
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13 ноября 2020 г. 16:23:53
00:08:11
Kwestyon
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