Struggling Through a Telephone Report — A Realistic Learning Scenario

In this video, Nurse Eunice facilitates a mock telephone report with a returning nurse — complete with pauses, uncertainties, and real-life imperfections. This demonstration is not meant to show a perfect telephone report — instead, it highlights areas for improvement while reinforcing that practice creates confidence.

Whether you’re a new nurse, a student, or a nurse returning after time away from bedside care — it’s OK if your communication is not flawless at first. The goal isn’t perfection — it’s progress.

A strong telephone report is typically structured using the SBAR format:
S – Situation: Why you’re calling — the immediate issue.
B – Background: Short clinical history, diagnosis, allergies, relevant info.
A – Assessment: What YOU see — vitals, symptoms, changes in condition.
R – Recommendation: What you’re requesting — orders, evaluation, guidance.

This video helps nurses learn to:
✔️ organize their thoughts before calling
✔️ include the most essential clinical details
✔️ communicate concisely and professionally
✔️ build confidence through repetition
✔️ turn mistakes into learning opportunities

Remember — confidence is built with repetition, feedback, and real-world experience. Every attempt strengthens your clinical voice.

If you’re preparing for the NCLEX or need a clinical skills refresher, visit:
👉 https://www.FLtraining.com

Let’s get you prepared, polished, and ready to communicate like the professional nurse you’re becoming.

Видео Struggling Through a Telephone Report — A Realistic Learning Scenario канала Florida Training Academy