Will Customer Service survive in AI World | Adapt and Innovate | Shivangi Narula | TEDxIIMBG

Join Ms. Shivangi Narula as she shares how industries changed from independent consistency to successful entrepreneurship in corporate training. Specializing in soft skills and leadership development, she explores the evolving landscape of customer service in the age of AI. Emphasizing sustainability and empathy, Ms. Narula shares insights on fostering progress through observation and sustainable thinking. Discover the power of simplicity in innovation and the importance of thinking before doing. An experienced trainer and fervent learning & development specialist, Shivangi Narula thrives on the philosophy that skills aren't learned; they're meant to be felt. With an expansive repertoire of soft skills, Shivangi crafts a unique blend of agreeable and impactful training formats that elevate behavior and communication for professionals and individuals alike.

Shivangi Narula pioneered innovative and sustainable skill-learning solutions at Skilldify, her brainchild that evolved from freelancing to a consulting firm.
Shivangi bridges corporate skill gaps with innovative and profitable training solutions. Recognized by LinkedIn as the Most Powerful Profile 2020, she coaches individuals for growth and success. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx

Видео Will Customer Service survive in AI World | Adapt and Innovate | Shivangi Narula | TEDxIIMBG канала TEDx Talks