Service Catalog & Service Request Management - ITIL ITSM Service Desk Software - Vision Helpdesk

The Service Catalog is the only part of the ITIL Service Portfolio published to Customers and is used to assist the sale and delivery of IT Services

We shall cover the following points in this webinar:

- What is Service Catalog Management?

- How to add a Service Category and Service Item.

- Service Catalog on the Client Portal.

- Service Request overview on the Dashboard

- Service Request as an Incident

- Customized Reports for Service Request

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Видео Service Catalog & Service Request Management - ITIL ITSM Service Desk Software - Vision Helpdesk канала Vision Helpdesk