18. UiPath Agent + GenAI Web Search: Real-Time IT Support Automation

In this video, we explore how to use the Web Search GenAI activity with UiPath Agents to make your automations more intelligent and practical.
Until now, our IT Support Agent could:
Check IT support documents
Raise Jira tickets
Escalate to humans when unsure
But what if the user needs real-time information?
For example: “I can’t log in to Outlook. Is this issue only with me or global?”
This is where the Web Search activity comes in!
With Web Search, the Agent can go beyond static knowledge and fetch the latest, real-world information — whether it’s checking for global outages, software updates, troubleshooting tips, or trending issues.

✅ In this demo, you will learn:
Why Web Search is important for Agents
How it makes the IT Support Agent smarter
Real-world scenarios where Web Search can be used

By the end of this video, you’ll see how combining UiPath Agents with GenAI activities helps build truly intelligent automation that adapts to real-world needs.
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💡 This video is for:
UiPath RPA developers
Automation testers and beginners
Anyone curious about Agentic AI or Agentic automation
Students and professionals preparing for UiPath Agentic Automation Associate certification

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UiPath, RPA, Intelligent Automation
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Видео 18. UiPath Agent + GenAI Web Search: Real-Time IT Support Automation канала UiPath RPA