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What is you DSAT Score & How to Improve it

DSAT, an abbreviation of customer dissatisfaction, is a contact center metric that refers to the percentage of customers that are dissatisfied with their experience. Companies often focus on CSAT rather than DSAT. However, dissatisfied customers can offer a different kind of insight than happy customers, so it’s worth monitoring your DSAT score and taking steps to improve it.

Read more: https://hubs.ly/Q022fZ4c0

Видео What is you DSAT Score & How to Improve it канала Scorebuddy
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2 октября 2023 г. 4:00:16
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