Assertiveness: the art of saying ‘No’

Assertiveness is a skill regularly referred to in social and communication skills, often wrongly confused with aggression. Assertiveness means standing up for your personal rights in a direct, honest way whilst always respecting the feelings of other people.

In this video, LSBU lecturer and independent training consultant Linda Kelly explains how to ensure that small problems do not escalate into big ones, as well as addressing the assertiveness agenda in the workplace and everyday life.

“Assertiveness: the art of saying ‘No’” is part of the LSBU Alumni Association Key Skills Lecture Series, a series of professional development workshops.

Visit https://alumni.lsbu.ac.uk/keyskillslectures or email alumni@lsbu.ac.uk for more information.

Видео Assertiveness: the art of saying ‘No’ канала London South Bank University