Major Incident Management Course Part 1 #majorincident #majorincidentmanagement

ServiceNow Major Incident Management course link
https://www.youtube.com/playlist?list=PLp8uNC3Rv8PtTqjwHBI5bXB7zE54-7et4

Learn the essentials of Major Incident Management (MIM) in this comprehensive course. We cover incident lifecycle, roles and responsibilities, decision-making under pressure, communication, escalation, and post-incident review. Perfect for IT professionals, SREs, and operations teams aiming to reduce MTTR and improve resilience.

What you’ll learn:

Incident lifecycle and playbooks
Roles (Responder, Lead, Scribe, Communications)
Triage, escalation, and decision-making
Effective incident communication & stakeholder updates
Post-incident reviews and continuous improvement

Stay connected for more trainings on resilience, SLAs, and chaos engineering!

Видео Major Incident Management Course Part 1 #majorincident #majorincidentmanagement канала Varshitha Education