AWS re:Invent 2025 -How Toyota Built an AI Platform that Revolutionizes the Dealer Experience-IND320

In this session, Toyota Connected North America and Toyota Enterprise AI showcase how they transformed dealer operations using Amazon Bedrock and Claude to create an intelligent assistant that answers complex vehicle questions in seconds. The system now serves 2,300+ dealerships with instant, accurate vehicle expertise and handles 7,000+ monthly dealer interactions across multiple Toyota models and years, leveraging Amazon Bedrock, OpenSearch Serverless, and Amazon EKS for enterprise-scale performance.

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