Reality of Japan's Service Industry: Harassment from Customers & Violence Against Essential Workers

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Japan’s service industry is known for its exceptional hospitality, but behind the polite smiles lies a growing crisis—customer harassment, or kasuhara as known in Japanese (カスハラ). From restaurants and hotels to taxis and elderly care, essential workers are facing verbal abuse, threats, and even physical violence from customers. Viral videos on the Japanese internet in recent years have brought to light some of the harassment and unreasonable demands faced by Japan's service industry workers in industries like restaurants, taxi, hotels, and elderly care. These videos capture shocking Karen-like demanding behaviors in a country famous for politeness and humility. This documentary explores the harsh working conditions of Japan’s working class and service industry.

In this video, we explore:

The realities of working in Japan’s service industry
How harassment in Japan affects workers' mental and physical well-being
The role of companies and the government in addressing this growing issue
The impact of sexual harassment and power harassment in Japan’s workplace
The connection between crime in Japan, customer violence, and labor rights
With Japan’s strict customer service culture, many workers feel they have no choice but to endure abuse. However, companies and lawmakers are beginning to implement new labor protection policies—but are they enough?

Join us as we uncover the working-class reality in Japan and discuss what needs to change to protect workers from harassment.

#documentary #japan #japaneseculture #crime #karen #karens

Видео Reality of Japan's Service Industry: Harassment from Customers & Violence Against Essential Workers канала Japan Media Review