(Read Descriptions for IMP Info) Volume 1 Introduction: problem & Troubleshooting - Gas Water Heater

Gas Pipe Sealant Warning!! Use Great White Pipe Joint. The one shown in the video is incorrect.

READ ALL THE DESCRIPTION BEFORE PROCEEDING. CALL THE PROFESSIONAL IF NOT SURE.

Gas heater stopped working. This is a video in two parts. Check out the second video here (http://youtu.be/vO1QRihJuqk). Which will take you from troubleshooting the problem, getting familiar with the gas heater controls & guide you with information & brief details on replacement of the Gas Valve Assembly.

If your gas heater is under warranty for parts & labor, then it is best to call out the professionals. This video should make it easy for you to verify the problem & if you feel adventurous & want to do it your self, then make sure you read all the instructions & safety warnings specific to your model of gas heater before proceeding. If you have any questions, please contact me via my channel.

Tags :
Ctrl z TV, Pilot light won't stay lit up, Gas water heater problems, Gas water heater troubleshooting, Gas valve troubleshooting, Gas valve problem, Honeywell gas thermostat.

FAQs:

1. How to Reset your Thermal Switch.
Answer:
Step1:Watch the part of the video at 2m & 26 seconds.http://youtu.be/k1qM-ZbYdWo?t=2m26s, remove the two leads from the controller. Trace the wires to the thermal switch & follow step 2
Step 2:Reset the thermal switch or button on your water heater. If your water heater has a thermal reset switch, flip it. If your water heater has a thermal reset button, press & hold it for up to 4 seconds to reset your appliance. See this google images link to see typical places for the reset button, it is mostly on the thermal switch. Plastic piece which is not spring loaded. Thats how mine is.

2. Your video was going very well until it showed you trying to remove the valve. It shows you turning it to the right, then the left & then trying to pull it out & it not coming out. Then you insert a (Recap) in the video & it never shows how you managed to get it out. Can you please explain?
Answer:
I had to turn anti-clock wise (left turns) to completely unscrew the valve from the heater body. The reason why I happened to go right is I realized I had some water leaking & assuming the worst case that water somehow had filled back up into the tank. I did have a leak in my water valve which caused the tank to slowly fill back up. In the end, I drained it & continued with unscrewing (anti-clockwise) till the valve was out. In the beginning it felt like I was going to break it as the plastic body is flimsy. Use your desecration on amount of pressure to apply. If its too tight, left & right turns will help loosen it up. Hope that helps.

3. Hi I have a now 2 year old Kenmore water heater which is supposed to carry a 12 year warranty. My gas valve has gone out & has left me with no hot water for over a week.
Answer:
Sears tells me that this part isn't under warranty & wants 200.00 for the part. I seem to get a different answer from them each time, but it seems they imply that as a homeowner, you have to contact a sears qualified technician & pay their labor before they will provide the part under warranty. Did you have all these problems getting your part?
My situation was different. I had to contact the heater manufacturer as my home warranty of 1 year was up. However when I called the American Water Heaters warranty support, they performed troubleshooting over the phone & pretty soon we were on our way to replacement parts. Sears on the other h& seem to be violating consumer policies. Here is a link I found about one gentlemen trying to get parts. Good luck with it.

http://rankexploits.com/musings/2014/how-i-got-sears-to-send-me-warranty-parts-i-hope/

4.Wait, what happened at 3:07 & at 3:35 ? -- The most important parts of this video are not there, that is, the parts where the line gets connected back to the valve? WTF??
The FTW happened was my camera is faulty & had stopped recording. However , what I did was just unscrewed all the connections. They are all threaded. Now, the part where I am unscrewing the valve, I had to stop recording as I found some water ( few gallons ),which gushed out. So even though you did a water drain, make sure that it is completely drained. Oh yeah, the missing video would have been , me rotating the valve anti clock wise. That's it. I hope your tank gets back to work.

5. My pilot light comes on ,but after I release the button after holding it for a minute,the pilot gos out,I used my field piece digital meter & set it on millivolts dc & connected my leads to the two wires on the water heater thermocouple wires like you did & the volts went up to 440 in a minute,or a little before a minute & then my meter gets no more reading,it shows OL on my meter,my question is shouldn't I still have a millivolts reading on my meter even after a minute?

Answer:
OL could mean Over Limit, which means you still have voltage but your meter cannot read it. Do you have a higher setting or another meter?

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