Build One AI Agent That Handles Both Phone Calls AND Web ChatBots

Learn how to build a single AI agent that seamlessly handles both phone calls and web chatbots using Voiceflow's advanced platform detection.

In this tutorial, you'll discover the exact function and workflow that lets you create one unified AI brain that automatically adapts to different communication channels - saving you time, money, and ensuring consistent customer experiences.

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Looking to implement AI Assistant Chatbots or Automations?

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Umbral Website:
https://umbral.ai

🔧 What You'll Learn:
How to detect if users are calling or chatting automatically
The JavaScript + Function combo that makes omnichannel AI possible
Platform detection for inbound calls, outbound calls, and webchat
Phone number extraction for voice interactions
Single knowledge base management across all channels

💡 Why This Matters:
Most businesses waste thousands building separate chatbots for web and phone support. This approach lets you maintain one agent with consistent personality, knowledge, and conversation flows across every customer touchpoint.

⚡ Perfect For:
Business owners wanting to reduce AI development costs
Voiceflow developers building client solutions
Customer service teams planning omnichannel support
Agencies scaling AI agent offerings

🛠️ Tools Used:
Voiceflow Functions
JavaScript steps
Platform detection logic
Voice and chat integration

📝 Function Code Available:
Complete function code and setup instructions in the comments below.

🔗 Useful Links:
Function Documentation: [coming soon]
⏰ Timestamps:
0:00 - The Problem with Multiple AI Agents
2:15 - Platform Detection Overview
4:30 - JavaScript Step Setup
7:45 - Function Code Walkthrough
12:20 - Testing Phone vs Chat
15:10 - Real-World Implementation Tips

🏷️ Tags:
#Voiceflow #AIAgent #Chatbot #VoiceBot #OmnichannelAI #CustomerService #NoCode #AIAutomation #BusinessAI #ConversationalAI

Видео Build One AI Agent That Handles Both Phone Calls AND Web ChatBots канала Umbral