Customer entitlement and how to deal with it - the customer ISN'T always right

In today's day and age customers are becoming really entitled and take advantage of a lot of businesses because they can get away with it. Amazon and the big dogs just write it off as losses but its harder on the smaller guys. While being respectful and treating them fairly don't be afraid to stand your ground and avoid being walked on. I had a customer make outlandish demands of me just yesterday and blackmailed me threatening facebook photos. I responded that I don't appreciate the threat and while I'm happy to work out a fair solution that is not how we do business.

The bottom line is the customer ISN'T always right. When you make a mistake man up and do the right thing. But if you're getting take advantage of have the guts to walk away even if it means saying goodbye to a large chunk of revenue and taking that negative review.

Saying NO is a skill that takes time to develop and it applies to basically everything in life. Taking on new customers is no exception.

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