Frontline Workers Are Overwhelmed: Can On-Device AI Help?

*Two exclusive interviews on pragmatic AI and on-device AI for frontline workers.*

Retail’s frontline is drowning in apps, and *Zebra Technologies* thinks on-device AI is the fix. *Ricardo Belmar* just got back from *Zebra Technologies ZONE 2026* Customer Conference in Nashville with two exclusive interviews, and in this bonus episode of The Retail Razor Show he and *Casey Golden* break down what tokenless, on-device AI really means for frontline workers.

We cover why store associates get loaded with 70 to 80 apps but only regularly. use about a dozen, the super app built to fix it, real-time translation live on a device, and why “tokenless” was the most-used word at the event. This is pragmatic AI for the frontline, grounded in examples that are already shipping, not pie in the sky.

For IT managers and retail operations leaders, this update provides a clear view of how mobile AI can improve efficiency. By removing the need for multiple apps, Zebra Technologies creates a streamlined environment where hardware performs complex tasks natively. Understanding these advancements is essential for anyone implementing new retail technology strategies.

Featuring exclusive interviews with *Zebra CTO Tom Bianculli* and *Mobile Computing chief James Poulton* diving into the need for on-device AI, small language models, the digital twin, and why frontline workers deserve better tools with pragmatic AI.

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*Retail Razor Show S5:E8*
*Released on June 13, 2026*

*Guest info*
*Tom Bianculli,* Chief Technology Officer, Zebra Technologies
https://www.linkedin.com/in/tom-bianculli-9053892/
*James Poulton,* SVP & GM, Mobile Computing, Zebra Technologies
https://www.linkedin.com/in/jamespoulton/

*Chapters*
00:00 Teaser
01:01 Show Intro
02:12 What Zebra announced at ZONE 2026
04:00 The 80-apps problem and the super app
06:53 Real-time translation on the device
08:55 Tokenless, on-device AI explained
11:46 Best moment: the octopus organization
15:43 Interview - Tom Bianculli, CTO Zebra Technologies
35:50 Interview Recap
40:27 Interview - James Poulton, SVP & GM Mobile Computing
53:21 Interview Recap & Big Takeaways
59:32 Show Close

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Видео Frontline Workers Are Overwhelmed: Can On-Device AI Help? канала Retail Razor | #1 Indie Podcast Network for Retail