How to Build a Creative Triaging Solution in Jira
This video will show how to create a streamlined bug triaging process using Jira Software. Many growing organizations are using internal processes that are not able to support their own success, impacting customer experience, revenue, ability to scale, and competitive advantage. This process allows your bug and development support team to take bugs and suggestions from users and send them to proper teams in your organization. This solution helps address customer ideas and bugs in the most efficient and streamlined way possible.
As an Agile Project Management application, Atlassian's Jira software helps businesses organize and streamline their projects. Triaging an issue essentially means giving some priorities to the items and sorting the list. Jira Triage involves determining how important this issue is, whether it is an urgent matter, then put this issue on a list, based on its importance. It involves different perspectives based on issue type, priority, and the workload of the team members.
Timestamps:
0:00 Open
0:48 Introduction
1:42 Why poor customer support processes can damage customer satisfaction rating
2:48 Problems with the traditional solution to the bug support processes
3:20 How to streamline your bug support, update documents, and clear your backlog
3:46 Implementing a bug triaging process in Jira Software
4:27 Creating an automated product support workflow with the help of Jira Misc Workflow Extensions
6:19 How to address issues that cannot be reproduced and keep the backlog clean
Try Jira Misc Workflow Extensions for Free: https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe
As an Atlassian Platinum Enterprise Solution Partner, Modus believes Atlassian is the best toolset for digital transformation. Our expert teams Modus can create a customized workflow with dev tool integration, audit and improve a problem project, train your team in best practices, and more. Learn more on our partner page: https://moduscreate.com/partners/atlassian
Subscribe to the Modus Create YouTube Channel to get more insights about creating world-class web applications: http://mdus.co/subscribe
Modus Create maintains an active blog on web development, customer experience, and product management. Check it out: https://moduscreate.com/blog
💼 Ready to transform your career? Modus is expanding and hiring!! Check out these positions and apply today!
Senior Product Strategist for LATAM and EU
EU: https://grnh.se/c8f8bf993us
LATAM: https://grnh.se/8b8b3ae43us
DevOps Architect (AWS) for LATAM, and US
US: https://grnh.se/a08cd8fb3us
LATAM: https://grnh.se/2c7851903us
Front End Engineer (Ionic, Angular)
https://grnh.se/dbb0a2803us
Data Engineer
https://grnh.se/093f18f93us
Modus Create is a disruptive consulting firm that helps companies transform for success in the digital future through a unique collaborative engagement model that focuses on strategy, product design/build, user experience, company culture, and process change.
https://moduscreate.com
#Atlassian #Jira #CustomerSupport #TriagingSolution #BugFixes
Видео How to Build a Creative Triaging Solution in Jira канала Modus Create, Inc.
As an Agile Project Management application, Atlassian's Jira software helps businesses organize and streamline their projects. Triaging an issue essentially means giving some priorities to the items and sorting the list. Jira Triage involves determining how important this issue is, whether it is an urgent matter, then put this issue on a list, based on its importance. It involves different perspectives based on issue type, priority, and the workload of the team members.
Timestamps:
0:00 Open
0:48 Introduction
1:42 Why poor customer support processes can damage customer satisfaction rating
2:48 Problems with the traditional solution to the bug support processes
3:20 How to streamline your bug support, update documents, and clear your backlog
3:46 Implementing a bug triaging process in Jira Software
4:27 Creating an automated product support workflow with the help of Jira Misc Workflow Extensions
6:19 How to address issues that cannot be reproduced and keep the backlog clean
Try Jira Misc Workflow Extensions for Free: https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe
As an Atlassian Platinum Enterprise Solution Partner, Modus believes Atlassian is the best toolset for digital transformation. Our expert teams Modus can create a customized workflow with dev tool integration, audit and improve a problem project, train your team in best practices, and more. Learn more on our partner page: https://moduscreate.com/partners/atlassian
Subscribe to the Modus Create YouTube Channel to get more insights about creating world-class web applications: http://mdus.co/subscribe
Modus Create maintains an active blog on web development, customer experience, and product management. Check it out: https://moduscreate.com/blog
💼 Ready to transform your career? Modus is expanding and hiring!! Check out these positions and apply today!
Senior Product Strategist for LATAM and EU
EU: https://grnh.se/c8f8bf993us
LATAM: https://grnh.se/8b8b3ae43us
DevOps Architect (AWS) for LATAM, and US
US: https://grnh.se/a08cd8fb3us
LATAM: https://grnh.se/2c7851903us
Front End Engineer (Ionic, Angular)
https://grnh.se/dbb0a2803us
Data Engineer
https://grnh.se/093f18f93us
Modus Create is a disruptive consulting firm that helps companies transform for success in the digital future through a unique collaborative engagement model that focuses on strategy, product design/build, user experience, company culture, and process change.
https://moduscreate.com
#Atlassian #Jira #CustomerSupport #TriagingSolution #BugFixes
Видео How to Build a Creative Triaging Solution in Jira канала Modus Create, Inc.
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