Project Manager - Shopify Web Development & Workflow Automation

Project Manager - Shopify Web Development & Workflow Automation
We are seeking an experienced Project Manager specializing in Shopify Web Development and workflow automation (Zapier) to drive end-to-end delivery of our innovative digital commerce solutions. The ideal candidate is a proactive leader with strong analytical and communication skills, adept at coordinating between technical and business stakeholders to deliver seamless e-commerce experiences.
Key Responsibilities:
Manage end-to-end project lifecycles for Shopify-based e-commerce solutions.
Coordinate closely with web developers, UI/UX designers, marketing teams, and business stakeholders to align business objectives with technical delivery.
Design, document, and oversee implementation of workflow automation solutions using Zapier.
Proactively identify and manage project risks, dependencies, and scope adjustments.
Ensure project timelines and budgets are strictly adhered to, providing regular status updates to stakeholders.
Maintain clear documentation of project requirements, workflows, automation processes, and integrations.
Conduct regular review meetings, retrospectives, and stakeholder briefings.
Requirements:
Minimum 7+ years experience managing e-commerce web development projects.
Proven experience in managing external development agencies and coordinating effectively with multiple stakeholders.
Proven expertise in Shopify Plus and extensive hands-on experience with Zapier integrations and workflow automation.
Strong understanding of web technologies, UI/UX principles, SEO, analytics integrations, and digital marketing.
Exceptional project management skills, proficient with tools like Jira, Trello, Asana, Slack, and Monday.com.
Demonstrated experience working remotely and coordinating distributed teams effectively.
Implement AI-driven and API-based automation across order management, logistics, payments, and marketing to drive efficiency.
Seamlessly integrate tools like GoKwik, Video Commerce, CleverTap, UniCommerce, Refersion etc. for streamlined operations.
Implement and manage tools like Klaviyo, MoEngage, WebEngage, Product Bundles, Nector.ai, and Segment to enhance customer engagement.
Ensure high performance, cybersecurity compliance, and real-time data tracking to maintain platform reliability and security.
Develop AI-driven customer interactions with platforms like ZenDesk, Gorgias, Lime Chat and custom chatbots to enhance user experience.
Utilize CDP platforms to create dynamic customer profiles, segment audiences, and personalize experiences for improved retention.
Implement data-driven retention strategies, personalized email campaigns, and loyalty programs.
Familiarity with security standards and compliance requirements, including GDPR, PCI DSS, and data encryption.
Experience in content management, strategy formulation, and SEO optimization for e-commerce platforms.
Knowledge and experience integrating inventory management systems, ERP solutions, and warehouse logistics with Shopify Plus.
Preferred Qualifications:
Certification in Project Management (PMP, Agile/Scrum).
Previous experience working on high-traffic Shopify Plus projects.
Familiarity with analytics tools (Google Analytics, Hotjar) and optimization tools (Optimizely, CrazyEgg).
Understanding of customer retention strategies, A/B testing, and conversion rate optimization (CRO).
Proficiency in middleware platforms like Zapier for automation and integrations.
Experience with data privacy, security, and compliance standards in e-commerce.
Strong leadership and cross-functional collaboration skills.
Familiarity with data analytics, AI personalization, and predictive modeling.
Excellent written and verbal communication skills.
Prior experience in the personal care or beauty industry is a plus.

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