Learn Telephone English - 100 Sentences You Can Use on the Phone | How to Talk on the Phone

Learn 100 useful sentences that you can use on the phone. Also see - MOST COMMON MISTAKES IN ENGLISH & HOW TO AVOID THEM: https://www.youtube.com/watch?v=1Dax90QyXgI&list=PLmwr9polMHwsR35rD9spEhjFUFa7QblF9

For more FREE English lessons, SUBSCRIBE to this channel.

Full list of sentences:

MAKING A CALL

INTRODUCTION (FORMAL)

Hi / Hello.
This is (your name) from (company name).
Ex: This is Ganesh from ZoomFin Financial Services.
My name is (your name). I’m calling from (company name).
Ex: Hello, my name is Ganesh. I’m calling from ZoomFin Financial services.

INTRODUCTION (INFORMAL)

Hi / Hey. It’s (your name).
Ex: Hey Annie, it’s Ganesh.

How’s it going?
How are you?
Good, thanks.
Great, thanks.
What about you?
What’s up?
Not much.
The usual.

ASKING FOR SOMEONE (FORMAL)

May I speak to (person’s name)?
Ex: May I speak to Douglas Adams?
Could I speak with (person’s name), please?
Ex: Could I speak with Mary Smith, please?
I’d like to speak to (person’s name), please?
Ex: I’d like to speak to Vijay Kumar, please.
Could you put me through to technical support, please?

ASKING FOR SOMEONE (INFORMAL/SEMI-FORMAL)

Is Doug there?
Is Mary around?
Can I talk to Vijay?

PURPOSE OF THE CALL (FORMAL)

I’m calling to ask about…
Ex: I’m calling to ask about your software consulting services.
Could you tell me…?
Ex: Could you tell me how much it costs?

PURPOSE OF THE CALL (INFORMAL/SEMI-FORMAL)

I just wanted to ask…
Ex: I just wanted to ask if you’re free to meet sometime this week.

ASKING WHEN SOMEONE WILL BE AVAILABLE

When would be a good time to call?
When will he be back?
Do you know when she’ll be back?

LEAVING A MESSAGE

Could you take a message for him?
I’d like to leave her a message.
Please ask her to call me back.
Could you ask him to call me back?
Please tell him that I’m in town.
Please let her know that I would like to meet her.

TAKING A CALL

Good morning/Good afternoon. (Company name), (your name) speaking.
Thank you for calling (company name). This is (your name).
How may I help you?
What can I do for you today?
Ex: Good afternoon. ZoomFin Financial Services. Ganesh speaking. How may I help you?
Ex: Thank you for calling ZoomFin Financial Services. This is Ganesh. What can I do for you today?

ASKING WHO’S CALLING

Could I ask who’s calling?
May I ask who’s calling?
Who’s calling, please?
Where are you calling from, please?

TELLING THE CALLER TO WAIT (FORMAL)

Please hold.
Let me transfer you.
I’ll put you through now.
I’m connecting you now.

TELLING THE CALLER TO WAIT (INFORMAL/SEMI-FORMAL)

Just a moment
Hold on.
Hang on a second.

SAYING SOMEONE ISN’T AVAILABLE (FORMAL)

I’m sorry, he’s on another call right now.
I’m sorry, she’s not here today.
I’m afraid he’s not available at the moment.
I’m afraid she’s left for the day.
He’s not in his office right now.

SAYING SOMEONE ISN’T AVAILABLE (INFORMAL/SEMI-FORMAL)

She’s out of town.
He’s not home right now.
She isn’t back from work yet.
He’s gone to the movies with his friends.

TAKING A MESSAGE

Can I take a message?
Would you like to leave a message?
I’ll give her your message as soon as she gets back.
I’ll ask him to call you as soon as he gets back.
I’ll let her know that you called.

MISDIALED CALLS

I’m sorry, there’s nobody here by that name.
I think you’ve dialed the wrong number.

ASKING FOR INFORMATION

Would you happen to know…?
Ex: Would you happen to know when the conference takes place?
Can you give me…?
Ex: Can you give me a tentative date?
Can I have…?
Ex: Can I have your name and number, please?

CHECKING INFORMATION

Could you spell that for me?
Let me read that back to you.

HAVING DIFFICULTY WITH A CALL (FORMAL)

Sorry, I can’t hear you very well.
Could you speak a little more loudly, please?
Could you speak up a little?
Would you mind speaking a little more slowly?
Could you repeat that?
Could I call you back, please?
It looks like we have a bad connection.

HAVING DIFFICULTY WITH A CALL (INFORMAL)

I didn’t catch what you just said.
I’m sorry, what was that?
Can you say that again?
Can I call you back?
Sorry, you’re breaking up.

MAKING ARRANGEMENTS

How about (day/date)?
Ex: How about next Friday?
Would (day/date) work for you?
Ex: Would tomorrow work for you?
Shall we say (day/date)?
Ex: Shall we say September 12?

ASKING FOR SUGGESTIONS/PREFERENCES

What would you suggest?
What would you prefer?
Do you have a place in mind?

MAKING REQUESTS

Could you send me the details by email, please?
Would you mind calling back tomorrow?

RESPONDING TO A REQUEST

Yes, I’d be happy to.
Sure, no problem.
I’ll email you the details right away.
Sorry. I can’t do that.
I’m afraid I don’t have that information.
I’ll have to get back to you on that.

ENDING THE CALL (FORMAL)

It was nice talking to you.
Thank you for your help.
Thank you for your time.
Thanks for calling.
Have a nice day.

ENDING THE CALL (INFORMAL)

Anyway, I should get going.
Take care.
You too.
Talk to you later.
Bye.

Видео Learn Telephone English - 100 Sentences You Can Use on the Phone | How to Talk on the Phone канала Learn English Lab