Ignored by Online Services? Remember, You Are Not the Customer

☝️ When free services seem to change arbitrarily, it's easy to wonder if they're paying attention to their customers. They probably are -- just not the ones you think.

☝️ You are Not the Customer
You are not the true customer of free services, and may also not be the target customer for many paid services. While your use of the service is needed to keep the business model viable, it often means that changes are made not with you in mind, but the advertisers or business strategies that represent the true source of revenue for the service.

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✅ Watch next ▶ Why Do People Create Free Software? ▶
https://youtu.be/S8rfVlKo-HI

Chapters
0:00 Ignored by online services
0:45 When something changes
1:20 The real customer of free online services
2:20 We are the product
3:40 Even if we pay for it
6:30 It’s nothing new

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