Jira Service Management Crash Course 2024

Let's introduces a new video series focused on Jira Service Management (JSM), starting with a crash course aimed at beginners or those with minimal experience. The video covers how to quickly start using JSM by discussing its pricing model, installation process, and exploring its default setup and basic functionalities.

00:00 Welcome to the JSM Course!
00:18 Introduction to JSM and Its Benefits
00:43 Consulting Services and Self-Learning
01:08 Exploring JSM: Pricing, Installation, and Setup
01:40 Understanding JSM's Relationship with Jira and Confluence
02:51 Ticket Creation Methods in JSM
04:13 Diving into JSM Licensing and Pricing Models
07:04 Choosing the Right JSM Version for You
09:15 Setting Up Your JSM Account and Project
10:59 Navigating Project Templates and Configuration
17:12 Creating Tickets and Managing Queues
18:36 Exploring the Queue and Ticket System
19:42 Introducing Boards and Their Configuration
20:17 Diving Into Channels and Portal Customization
21:17 Leveraging the Knowledge Base for Ticket Resolution
23:20 Understanding Organizations and Portal Access
27:30 Project Settings Deep Dive: Request Types and Automation
32:23 Backend Overview: Navigating the Agent Perspective
34:02 Wrapping Up and What's Next

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Видео Jira Service Management Crash Course 2024 канала Project Flow Academy