Talkdesk Powers AI-Driven CX with Databricks on AWS

Talkdesk is on a mission to automate and accelerate customer experience through AI. Its CXA platform helps teams discover automation opportunities, build knowledge-based AI agents, orchestrate collaboration across agents and evaluate performance to generate insights.

Using the Databricks Platform on AWS, Talkdesk unifies its data foundation, centralizing storage, standardizing data models and enabling a consistent data processing pipeline. Because data remains in AWS, Talkdesk avoids complex migrations while Databricks handles compute and management, resulting in a seamless integration.

With both structured BI data and unstructured data in formats like Iceberg, Unity Catalog enables unified access without transformation. This foundation allows Talkdesk to power agentic AI at scale, turning complex workflows into coordinated, intelligent systems that improve customer experience and operational efficiency.

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✔️ Learn more about Talkdesk: https://www.talkdesk.com/

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