Beyond the Ticket Queue: Real-World DEXOps Transformation with Baloise Group

Learn how the Baloise Group has methodically reshaped its service desk by moving from a reactive support model to a proactive one. This session will showcase how incremental transformation can deliver immediate wins—like reducing ticket handling time, deploying smart automations, and even managing a large-scale software deinstallation to meet CISO and risk management demands. Join us to learn how practical, tangible improvements can be achieved today while still laying the foundation for a holistic digital employee experience journey.

Видео Beyond the Ticket Queue: Real-World DEXOps Transformation with Baloise Group канала Nexthink