How To Use Zendesk - Tutorial For Beginners

This tutorial will be for beginners who are brand new, advanced users who want to learn about additional features, or users who would like a refresher on features and functionality.

Description (Wikipedia): Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

0:00:00 How To Use Zendesk - Tutorial For Beginners
0:01:37 1 - Overview
0:02:54 2 - Pricing
0:05:58 3 - Account Set Up
0:07:16 4 - E-Mail Setup
0:10:08 5 - The Customers Experience with E-Mail Submission
0:11:10 6 - Setting Up the Guide Center
0:14:04 7 - Customer Experience with the Guide Center
0:16:27 8 - Admin - Customer Settings
0:19:34 9 - Adding Agents - Agent Settings
0:22:01 10 - Ticket Settings
0:24:36 11 - Setting a Customer Schedule
0:26:30 12 - Admin - Account Settings - Part 1
0:28:53 13 - Admin - Account Settings - Part 2
0:30:26 14 - Admin - Business Rules - Automation
0:32:19 15 - Business Rules - Triggers
0:33:56 16 - Website Widget
0:35:31 17 - Admin Channels - E-Mail - Part 1
0:38:19 18 - Admin Channels - E-Mail - Part 2
0:40:31 19 - Managing Ticket Views
0:43:39 20 - Conclusion
0:44:49 1 - Advanced Feature Overview - Research
0:46:43 2 - Social Media Channels
0:49:11 3 - Enable Live Chat Channel
0:52:10 4 - Ticket Forms
0:53:39 5 - Ticket Fields
0:55:05 6 - Managing the Ticket View
0:57:41 7 - Adding Support Agents and Team Members
1:00:00 8 - Managing Help Participants
1:01:32 9 - Managing Applications -Autoresponders
1:03:24 10 Adding Applications - Mailchimp
1:05:42 11 - Adding Applications - Webinars
1:07:53 12 - Extending Applications - Zapier
1:10:14 13 - Extending Applications - Zoom
1:12:09 14 - Extending Applications - Stripe
1:14:07 15 - Extending Applications - PayPal
1:16:58 16 - Live Example - Editing Settings
1:19:25 17 - Live Example - Answering a Ticket
1:21:47 18 - Live Example - Customer Experience
1:23:19 19 - Live Example - Extending Applications
1:25:50 20 Conclusion

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Видео How To Use Zendesk - Tutorial For Beginners канала Scott D. Clary - Business & Startup Education