Jeff Bezos - The Threat to Great Customer Experience

Jeff Bezos drops a powerful business truth:

Most teams chase the big, strategic moves. But it’s the tiny flaws in customer experience — the paper cuts — that quietly kill loyalty.

🩹 Bad links.
⏳ Slow replies.
😕 Confusing instructions.
🔕 Lack of follow-up.

They seem small, but they add up. Smart businesses fix these fast. Great businesses prioritize them — because every micro-moment shapes how your customers feel.

💡 Ask yourself: What’s one “paper cut” in your business you’ve been ignoring?

📌 Save this if you’re building a high-trust, high-growth brand.
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Видео Jeff Bezos - The Threat to Great Customer Experience канала Entrepreneursivity