Zoom Contact Center: 5 Features That Change Everything

As someone who’s been on endless hold calls, I know how painful outdated contact centers can feel. That’s why Zoom’s latest innovations in the Zoom Contact Center are worth paying attention to. In this CX Today interview, Ben Theo, Head of Contact Center & CX Sales for EMEA at Zoom, breaks down the most exciting features shaping the future of customer engagement.

Zoom has added more than 600 features in just 18 months. In this conversation, we spotlight five that truly set Zoom apart:

🔴 Unified platform design combining UCaaS, CCaaS, and AI
🔴 The Zoom Virtual Agent powered by conversational AI
🔴 Platform-wide AI integrations with Zoom AI Companion
🔴 The innovative Zoom Virtual Kiosk for real-time expertise
🔴 A simplified, powerful contact center agent UI

0:00 Introduction
0:59 Zoom’s Unified Platform
4:52 Zoom Virtual Agent
10:46 AI Integrations & AI Companion
15:13 Zoom Virtual Kiosk
19:05 Contact Center Agent UI
22:22 Expert Assist & Quality Management

These features make Zoom’s contact center not just easier to use, but faster, smarter, and more measurable—driving real customer and business outcomes.

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Видео Zoom Contact Center: 5 Features That Change Everything канала CX Today