Callback Prevention w/ Bert

In Callback Prevention w/ Bert he goes over some of his top callback prevention tips with the Kalos techs. He covers some bad habits and goes over the attitude, training, and knowledge necessary to prevent callbacks.

We can prevent callbacks by focusing on our mindset; having the willingness and taking the time to close out everything completely stops us from making silly, preventable mistakes during service. Managing our habits and having the right knowledge/skills are important, but the mindset allows us to keep perfecting our work and staying positive over the years.

It's also possible to have a great mindset and bad habits, like poor organization habits, or you can have a great mindset and lack the training or experience needed to complete a job without a callback. Those can hold you back temporarily, but a positive mindset can help you overcome those obstacles.

When we combine a positive mindset with good habits, we lay down patterns of work that keep us in the right mindset to prevent callbacks. Habits include things we do at work as well as before and after work. Making a habit of checking a call the night before and doing a final walkthrough before leaving the job can help you prevent callbacks.

On the other hand, allowing head trash to accumulate is a symptom of a negative mindset and can also hold you back significantly, especially as you spend more time in the industry. A negative mindset will keep you from enjoying your job, makes you susceptible to making mistakes that result in callbacks, and creates a cycle of negativity.

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Видео Callback Prevention w/ Bert канала HVAC School