How Salesforce Voice Can Make Your Contact Center AI-Ready

Open CTI is being retired. February 28th, 2028 is the date. And for organisations running telephony through Salesforce, the clock is already ticking.

But the migration to Salesforce Voice isn't just a technical necessity. Done right, it's the move that puts AI to work at the heart of your contact center, from real-time compliance and automated knowledge retrieval to proactive customer service and agentic fraud prevention.

In this video we cover six key AI use cases unlocked by the transition, and what the organisations already making the move are seeing in return.

To access the full report, click the link below:
https://bit.ly/49w058c

Prefer reading? Our full article on this subject and be found here:
https://www.salesforceben.com/how-salesforce-voice-can-make-your-contact-center-ai-ready/

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Видео How Salesforce Voice Can Make Your Contact Center AI-Ready канала Salesforce Ben