E217 Clips: Customer Support Can Change the Entire Trajectory | Events Demystified Podcast

Everyone thinks software companies win on product.
That’s not what scaled vFairs.

In my upcoming CEO Edition conversation with Muhammad Younas, he said something most platforms quietly ignore:

Support is not an add-on.
It is the growth engine.

At one point, support in the events industry was treated like a premium layer.
Something you paid extra for.
Something optional.

They went the opposite direction.
They invested in it. Heavily.
Guidance, consultancy, real help to get outcomes, not just access to tools.

And that decision changed the trajectory of the company.

We talk about what that actually looks like behind the scenes and why most event tech platforms still get this wrong.

Episode drops May 29.

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👉 Episode Notes: https://eventsdemystified.com/
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Discover valuable insights on company culture, remote team management, maintaining health and wellness, and fostering resilience in leadership.
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Sponsored and Produced by Tree-Fan Events Production LLC.
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✅ Other Videos You Might Be Interested In Watching:

👉 208_CEO_Built from Lived Pain: Reinventing Event Operations with AI | Live with Huong Nguyen https://youtu.be/WxenAZNHT2k
👉 211_CEO_Let Go to Grow: A CEO’s Lesson in Leadership ft Lisa Gregory https://youtu.be/TC7gFum02T4
👉 207_CEO_The CEO Who Will Not Sugarcoat Success ft CEO Cindy Y. Lo https://youtu.be/2xCH0dE8TT8
👉 202_S11: From Vision to Reality: The Remarkable Journey of a Tech Pioneer ft Robin Raskin | CEO Edition https://youtu.be/V-0jc0O_ci8
👉 172_S10: Leadership and Scaling New Heights in the Event Industry ft CEO, Carina Bauer, #IMEX https://youtu.be/8WwrOU0f_ro
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Discover the future of events: https://ancaplatontrifan.me/booking-page/
Let's change the way we plan, produce, and experience events together!
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Connect with your Podcast Host at the links below:
Book Anca to Speak: https://ancaplatontrifan.me/booking-page/
LinkedIn: ⁠⁠⁠https://www.linkedin.com/in/ancatrifan/⁠⁠⁠
Instagram: https://www.instagram.com/anca.platon.trifan/
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⁠⁠⁠⁠⁠⁠Original Podcast Music written and produced by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Fable Score Music. ⁠⁠
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⁠⁠Tree-Fan Events⁠⁠, a leading woman-owned boutique event planning and production agency offering a comprehensive approach to event management and production, with a focus on enhancing the attendee experience with the #FIT4EVENTS™ framework for a holistic event cycle in order to create memorable events.
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👉 Leave us a comment about how you think AV and AI will shape the future of events, and share this episode with others in the industry!
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Видео E217 Clips: Customer Support Can Change the Entire Trajectory | Events Demystified Podcast канала Events Demystified Podcast