Carillon vs NetSuite Reason #24

With Carillon, Logging Into Windows Is Logging Into Your ERP. With NetSuite, You Always Have One More Step.
Windows Hello for Business is Microsoft's enterprise authentication platform - the technology behind fingerprint readers, facial recognition, and PIN-based login on Windows devices. It is fast, phishing-resistant, passwordless, and increasingly the standard for how organizations secure access to everything on their network.

Carillon supports Windows Hello for Business natively. When a user authenticates to Windows - whether with a fingerprint, a face scan, or a PIN - that authentication is also their Carillon authentication. Carillon does not require a separate login screen, username, password, or additional authentication prompt. The ERP opens because Windows is already open. This applies equally whether Carillon is deployed on-premises or running through Azure Virtual Desktop in the cloud.

NetSuite is a browser-based application. Achieving a similar passwordless experience with NetSuite requires configuring SAML Single Sign-On between NetSuite and an external identity provider - typically Microsoft Entra ID. That configuration involves enabling SAML SSO within NetSuite, uploading identity provider metadata files, assigning SAML permissions to user roles, and maintaining the integration over time. Even when properly configured, the user's Windows Hello authentication unlocks their Entra ID session, which then triggers a browser-based SAML redirect into NetSuite. It works - but it is an authentication chain built from separately configured components, not a native integration.

For organizations that have not configured SAML SSO, NetSuite authentication remains a separate browser-based login flow, with mandatory two-factor authentication required for administrator and other sensitive roles.

The difference in practice is straightforward. Carillon users touch a fingerprint reader and their ERP is open. NetSuite users open a browser, navigate to a URL, and complete an authentication flow. In security terms, both can be made strong. In productivity terms, they are not the same experience.

Source: Oracle NetSuite Documentation - SAML Single Sign-on setup requirements; Microsoft - Windows Hello for Business overview.

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