Baltimore City officials say replacement for aging 911 dispatch system is still years away

Baltimore City officials are working to replace an aging 911 dispatch system, which failed while police were responding to a mental health crisis last year. However, officials say a new system is still years away.

"I am here because my son asked for help, and instead of help, he died in the middle of a preventable system collapse," Eleshiea Goode, the mother of Dontae Melton, Jr., said.

In June of 2025, Melton, who appeared to be having a mental health crisis, approached a Baltimore Police Officer near West Franklin Street and North Franklintown Road. Officers restrained Melton in handcuffs and leg restraints after they said he repeatedly ran into the street. The officers called for emergency medical services multiple times; however, EMS never responded. After waiting almost 40 minutes for EMS, officers transported Melton to a nearby hospital where he was pronounced dead.

STORY: https://foxbaltimore.com/news/local/baltimore-city-replacement-aging-emergency-dispatch-system-police-in-custody-death-safety
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