Case Study: How Eastern Alliance Revolutionized Claims Document Processing with AI

Working together, Eastern and Roots team evaluated use cases across the claims organization and identified document intake and indexing as a priority area.

Through a series of highly interactive workshops, Eastern and Roots teams:

- Reviewed documents needed to be indexed
- Created a taxonomy of document types and outlined the data points needed to identify each document accurately
- Unpacked the capabilities of a AI Agent with the team and defined a new to-be process
- Built and implemented the solution alongside the team, ensuring adoption was high

Root’s proprietary Generative AI solution (InsurGPT) to accurately and efficiently receive, analyze, process and index priority five mail (the highest-volume mail) within 1 hour (down from 5 days) - a 100x improvement in processing speed.

Видео Case Study: How Eastern Alliance Revolutionized Claims Document Processing with AI канала Roots