Skills For Customer Service Executive Job | कस्टमर सर्विस के काम के किये क्या गुण होने चाहिए?

What skills are needed for Customer Service Executive or Agent job? कस्टमर सर्विस के काम के किये क्या गुण होने चाहिए? This video tells you all the soft and hard skills required to do this job in plain Hindi. So make sure you watch the full video to understand if you become a CS agent (CSA) at any reputed company, this would be the skills expectation from you.

The work of a customer service executive has been evolving over the years. With technology and real time communications over the internet getting better, many customers prefer to chat or email for support instead of calling. So your skills need to be dynamic enough.

Skills for customer support executive job are presented in different points. You can jump to any section or chapter of the video using the skip links below:

00:00 Skills For Customer Service Work
01:18 Working Knowledge of Computers
03:03 Knowledge of CRM
04:50 Comprehension
06:47 Communication Skills
07:35 Listening Skills
08:29 Empathy
09:04 Quick Thinking
10:19 Timeliness & Organization Skills
10:55 Growth Tips

Here are important videos and playlists relating to Customer Support Jobs. They are referenced / mentioned in the video.

Must Have Skills For Success: https://www.youtube.com/watch?v=gnLwC-dnQGU

Customer Support Exec Job Duties & Responsibilities: https://www.youtube.com/watch?v=f2wOMwCKhUo

Customer Service Interview Q&A: https://www.youtube.com/watch?v=i4MfYH1wQ3A

All Customer Service Videos: https://www.youtube.com/playlist?list=PLximbScRxaFO7xaWsE7D6RbxK_vleWn55

All CS / BPO / Telecaller Related Videos: https://www.youtube.com/playlist?list=PLximbScRxaFP57vSvLj4Xi70Si1ZWpWPP

Naukri Kaise Dhundhe? https://www.youtube.com/playlist?list=PLximbScRxaFPQIUzXI29oOzzh89JAxphc

#CustomerService #CustomerServiceJob #SkillsForCS #FocusLocus

Видео Skills For Customer Service Executive Job | कस्टमर सर्विस के काम के किये क्या गुण होने चाहिए? канала Focus Locus