Technology Deserts Are Health Deserts I A CIO & Nonprofit CEO on Patient Access | McWilliams & Hicks

"What AI is going to do is augment — it's going to allow the things that work to work quicker, more efficiently. But it's not going to cut corners. It's not going to allow us to not do the things required to deliver the care people deserve."

Steve McWilliams is the VP and CIO at the Georgia Hospital Association, advocating for hospitals across the state. He also sits on the Georgia HIMSS board, working to reform the health ecosystem statewide.

Richard Hicks is the CEO of Inspiredu, a nonprofit providing equitable access to technology, training, and broadband education to underserved communities.
A hospital CIO and a community advocate on why the digital divide is a health divide, what "technology deserts" mean for patient outcomes, and why AI won't save us from the silver tsunami.

Timestamps:
(00:00) Cold Open — "AI Won't Cut Corners"
(04:00) The Trust Gap — Why Patients Don't Engage with Digital Health
(08:00) "Your Zip Code Dictates Your Future" — Geography and Health Outcomes
(12:00) Technology Deserts — When Broadband Access Doesn't Exist
(16:00) Ambient Listening and AI Consent — The Hot Topic in Healthcare
(20:00) "Check the Bag" — How to Validate What AI Tells You
(24:00) Cybersecurity Breaches and the Trust Meter
(28:00) Hospital Economics — Full Beds Don't Mean Full Coffers
(32:00) The Partnership Model — Why Silos Don't Solve Problems
(36:00) Consistency Over Confetti — Building Community Trust
(40:00) The Silver Tsunami — An Aging Population and a Shrinking Workforce
(44:00) "Enter to Heal, Depart to Be Well" — The Mission Behind the Work
(48:00) Kitchen Table Issues — What Inspira Edu Actually Does

SHOW NOTES
Steve McWilliams — VP & CIO, Georgia Hospital Association
VP and CIO at Georgia Hospital Association. Board member, Georgia HIMSS. Mission: shaping a healthier Georgia through advocacy, education, and communication.
🔗 LinkedIn: https://www.linkedin.com/in/mcwilliamssteven/
https://www.gha.org/

Richard Hicks — CEO, Inspiredu
CEO of Inspiredu, a nonprofit providing equitable access to technology, training, and broadband education. Background in technology, transitioned to nonprofit work in 2007. Focus: kitchen table issues, not nice-to-haves.
🔗 LinkedIn: https://www.linkedin.com/in/richard-inspiredu/
https://www.iuatl.org/

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