MSP Breakthrough Episode 6: Building Client Relationships That Make Renewals Easy

CEO at TechRunner IT Dan Komis covers some of his key learnings from the first stage of the pandemic and how it changed his business and relationships with clients.

⏱️Timestamps⏱️
0:00 Intro
2:30 Client Conversations
5:00 2021 Billing Revitalization
8:15 Pandemic Burnout and Helpdesk
10:30 Restoring the Customer Experience
12:00 Ticketing Process and Customer Service
13:30 Job vs. Business Owner
15:00 When an MSP Owner Steps Back from the day-to-day
16:30 Creating the job for the next person
18:30 As the Owner Transitions
19:40 Dealing with Vendor Support
21:00 Setting up warm client transfers
22:05 Contracts and agreements
23:30 Breakthrough times 10,000!
25:00 Business transparency is key
27:00 Growing an MSP over a decade of change
28:45 The company is a reflection of who I am
30:30 Clearly outlining employee and company needs
32:00 Finding Lost Revenue
33:30 Co-managed Opportunities
35:00 Social Media and Networking Correlation
37:00 Big picture of a IT Business
39:20 Networking takes time to scale!
Thank you for checking out this episode and hope you enjoyed it. We've got a killer lineup of fantastic guests for future episodes, so make sure you don't miss their breakthroughs by picking a subscribe option below:

Apple podcasts
Spotify
YouTube

If you liked this episode, please consider giving us a review. We'd love the feedback and really appreciate your support!

Видео MSP Breakthrough Episode 6: Building Client Relationships That Make Renewals Easy канала NinjaOne