Create Ticket and Communicate with Support Team using Email - Microsoft Teams Ticketing TeamsWork

With this feature, external users of your Microsoft Teams organization have the capability to raise tickets and communicate with the support team using email. This enable your ticketing instance to be used as Customer care tool.
An incoming email will automatically create a new ticket with a unique ID. Support team can "reply" using the comment area and Requestor will receive an email notification.
Following email communication from requestor will be added as comment too.

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A Ticketing App typically provides features for users to raise a request (or incident) to a Help Desk or Service Desk and track his request until resolution.

A Ticketing app is not only for IT Team
The Ticketing App is not only for the IT Team. No matter what your industry is and company size, any Team that provides an internal service to the rest of the employees (or external customers) can benefit from a Ticketing App.

Ticketing App Key Features
Raise a Ticket (request, incident, ...)
Attach documents to a ticket
Add comment to a ticket
Add Tag(s) to categorize tickets
Manage a ticket (resolve, reopen, close, ..)
Quick actions from tickets list
Multi-Channels
Dashboard & Export to CSV

Why choose our Productivity App
Made for Microsoft Teams
Unlike most Apps and Web Tools you will find in the market, our Productivity Apps have been designed since inception to work within Microsoft Teams, which brings a set of unmatched benefits:
Microsoft Teams Native Development
Simple & Intuitive UI
Web, Desktop & Mobile App Ready
Microsoft Teams Notifications
Microsoft Single Sign On
Microsoft 365 Security & Compliance
Microsoft Azure High Availability
Ready for Analytics

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