The Future of Customer Journey Mapping is Multidimensional

What’s next for journey mapping? Dave Seaton, CEO of Seaton CX, joins host Matt Egol, CCXP, on The CX and Culture Connection to explore the future of CX design—and it’s multi-dimensional.

Dave explains how new tools and AI will evolve static journey maps into dynamic, data-powered models that integrate real-time feedback and allow for deeper executive engagement. This isn’t just visualization—it’s transformation.

Don’t miss this look ahead at the future of CX. Full episode here: https://youtu.be/DMRUAXlH-GU

#FutureOfCX #AIinCX #JourneyMapping #SeatonCX #MattEgol #TheCXandCultureConnection #CustomerExperienceInnovation

📌Podcast Website: https://www.cxandcultureconnection.com
📌Linkedin Personal: https://www.linkedin.com/in/matthewegol/
📌Linkedin Business: https://www.linkedin.com/company/journeysparkconsulting/
📌Website: https://www.journeysparkconsulting.com/
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More about Matt Egol and JourneySpark Consulting:

Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting

A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven.

Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing.

Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures.

#cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity

Видео The Future of Customer Journey Mapping is Multidimensional канала The CX & Culture Connection Podcast