Meet the Queen of Contact Centers: Who is Juanita Coley? #ContactCenter #wfmstrategy

Meet Juanita Coley, CEO and founder of Solid Rock Consulting, as she shares her journey and passion for helping companies optimize their technology and build stronger workforce management teams. With a deep-rooted background in customer experience and contact center operations dating back to the Blue Pumpkin days of Verint, Juanita brings unmatched expertise in technology implementation, user adoption, and WFM strategy.

Whether you're a business leader, CX strategist, or tech enthusiast, this channel offers real talk on how to align your people, processes, and platforms for peak performance.

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Видео Meet the Queen of Contact Centers: Who is Juanita Coley? #ContactCenter #wfmstrategy канала Solid Rock Consulting