Collect Customer Satisfaction feedback directly from Slack Connect and put survey results in SFDC?

In this video, we demonstrate how to use Centro, Salesforce Flows, Slack Connect, and Platform Events to gather customer feedback immediately after a support case is resolved. By sending an emoji-based survey directly into the customer conversation, support teams can increase response rates and capture valuable customer satisfaction data without requiring customers to leave Slack.

You'll learn how to:

• Automatically send CSAT surveys when Salesforce Cases are closed
• Post customer satisfaction requests directly into Slack Connect case threads
• Create emoji-based surveys that customers can complete with a single click
• Use Salesforce Flows and Platform Events to process survey responses
• Associate survey scores with the correct Salesforce Case
• Capture customer feedback without requiring forms, emails, or external survey tools
• Prevent duplicate survey submissions
• Track customer satisfaction trends directly within Salesforce

In this example:

✅ A Salesforce Case is closed
✅ A customer receives a survey in the Slack Connect thread
✅ Customers select a satisfaction score using simple emoji buttons
✅ Survey responses are automatically recorded in Salesforce
✅ Support teams gain real-time visibility into customer sentiment

This approach helps organizations streamline customer feedback collection while keeping conversations where customers already work—inside Slack Connect.

With Centro, support teams can manage customer support, case collaboration, status updates, and satisfaction surveys directly from Slack while maintaining Salesforce as the system of record.

Whether you're supporting customers, partners, vendors, or prospects through Slack Connect, this solution helps improve customer engagement and measure support effectiveness without adding friction to the customer experience.

Learn more about Centro and Slack Connect for Salesforce:

https://www.centro.rocks

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Видео Collect Customer Satisfaction feedback directly from Slack Connect and put survey results in SFDC? канала Centro: Salesforce, Teams, and Slack