Webinar - ITIL 4® Direct, Plan & Improve with Lou Hunnebeck & Donna Knapp

ITIL 4® Direct, Plan & Improve - Ask Me Anything Edition

What’s the real difference between high-performing and low-performing organizations? The ability to continuously improve. Join Lou Hunnebeck, lead editor of ITIL® 4: Direct, Plan and Improve and Donna Knapp, author of The ITSM Process Design Guide, for a conversation about how to create a continual improvement culture. Lou and Donna will set the stage with key concepts and then ‘open up the mics’ for your questions about anything related to governance, continual improvement, organizational change management, and measurement and reporting.

Видео Webinar - ITIL 4® Direct, Plan & Improve with Lou Hunnebeck & Donna Knapp канала ITSM Academy