How to Hire Cleaning Employees That Work Hard and Stay With you

Today Mike coaches Patricia Thrasher from Cleaning Made Easy http://www.officecleaningoakland.com/ on keeping hiring cleaning employees as well as stabilizing her money flow!

She currently has three employees working alongside of her. Let’s dive in and find out how to resolve this ever-so common Cleaning Nation stumbling block!

TO GROW BEYOND TWO-THREE EMPLOYEES YOU MUST HAVE TWO THINGS:

Consistently attract and retain customers.
Consistently AND systematically attract dependable employees.
Bonus Cleaning Nation Fact Snack: You’ve solved about 85% of all problems in the cleaning business if you can track and keep both customers and employees!

Bonus Love: If you would like to hear more about tracking and maintaining employees and customers go here http://www.growmycleaningcompany.com/janitorial-business-tracking/

KEY POINT: In retaining and keeping employees there are three CRUCIAL parts:

Attraction
Hiring
Onboarding

If you get any of them wrong it can put a kink in the whole system!

Think: do you have enough qualified applicants to show up?

For Patricia: Getting on board and staying with her is the issue. People quitting too quickly for Patricia!

Even More Love:

RESOURCE ALERT: If you have employees that are quitting and you’re struggling with on boarding…checkout all of these amazing shows on Core Values http://www.growmycleaningcompany.com/?s=core+values

YOU MUST BE CLEAR ON YOUR CORE VALUES IN ORDER TO BEGIN THE PROCESS!

Let’s look briefly at the first two crucial aspects on keeping employees AND customers: the attraction and the hiring process.

In order to get the right people on your team and hired you must LOOK AT YOUR CORE VALUES!

The attraction and hiring process are very core value-centric. Whether you value loyalty, honesty, hard work, people that do what they say they are going to do, or whatever it might be, you need to be “loud and proud” about what it is you want out of your employees! You need to state this up front in order to get the right people on YOUR TEAM!

If you have a great core value fit with your employees, we can move onto the on boarding process!

For Patricia, somewhere between weeks two and three, her employees quit. Sounds like there is something else going on with them!

After discussing more with Patricia, it turns out that her employees are less than reliable. She picks up her employees at a public parking lot because they do not have transportation of their own! Yikes!

Bonus-Something to “Chew On” for Cleaning Nation: Look at your employees and who they are—are they not able to get themselves to one point or the other? This may be a red flag.

KEY POINT: Establish Minimum Standards for Performance

Need to speak English
Need to be able to work here in the US
Need to not be a felon
Need to have reliable transportation.
Drug testing
Step one: Believe that you can hire people that are good enough for your cleaning company.

Step two: Look at different demographics.

KEY POINT: People who have something to work for generally do a better job

Think about the individual you’re hiring and their motivation for earning money.
A college kid versus a single mom who needs money, their motivation is definitely going to be different!
First: Look for people who really need the money—people who really want the work!

Second: People that don’t need the money but need the community engagement.

Stay at home moms who need adult conversations but still dependable.
To sum up:

Believe that there are good people who want to work!
Ensure that your employees can transport themselves.
Create better standards in terms of speaking English, solid work history, legal insurance, no drug use, not criminal history.

Check out the last show on making the big decisions in your business http://www.growmycleaningcompany.com/cleaning-niche/

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