Can AI Replace ITIL? The Future of IT Service Management Explained

Can Artificial Intelligence replace traditional IT Service Management?

Discover how AI is transforming ITIL,Incident Management, Change Management, and IT Operations in the beginner-friendly guide.

In this video, we explore ITIL 5 and how AI, automation, intelligent systems, and modern technology are changing the way IT services are designed, delivered, monitored, and improved.

You’ll learn:

• What ITIL 5 means for modern IT Service Management
• How AI can improve IT service delivery
• The role of automation in IT operations
• How AI can help detect incidents and anomalies
• How organizations can use intelligent systems to improve efficiency
• The changing role of IT professionals in an AI-driven environment
• Why governance, human oversight, and continuous improvement remain important
• What the future of ITSM could look like

Whether you're an IT professional, ITSM practitioner, student, manager, or simply interested in AI and the future of technology, this video provides an easy-to-follow introduction to the topic.

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Chapters:
00:00 Introduction
00:28 The Hook- Before the Incident
01:40 What is ITIL?
03:45 Why AI is Transforming IT Service Management
06:30 AI in Incident Management
09:20 AI in Problem Management
12:10 AI in Change Management
15:20 AI Automation
17:50 Future of ITSM
19:40 Final Thoughts
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Видео Can AI Replace ITIL? The Future of IT Service Management Explained канала AI Decode