NZXT Responds to GN's H1 Case Fire Coverage: New PCIe Riser, Formal Recall, & Refunds

NZXT has responded to the NZXT H1 PCIe riser case fire and direct short from 12V to GND. The company has plans pertaining to PCIe risers, formal recalls, and its longer-term future.
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NZXT has done a lot well here and deserves credit for it. At the same time, the severity of this issue can't be overlooked and it took a long time to get the correct actions. They're here now, though, so it's just a matter of roll-out for the formal recall, the PCIe riser replacements (launch date is March to April), refunds, and more. We were satisfied with the actions NZXT is now suggesting, but dissatisfied with some of its language and contradictions in the statement. This is definitely going in the right direction and we know it was hard to do for the company.

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Watch Part 2 (important one) here: https://www.youtube.com/watch?v=fjUscSRLwks
Watch Part 1 (the fire) here: https://www.youtube.com/watch?v=9XIKOSrQdQ0

Find NZXT's statement here: https://blog.nzxt.com/a-message-from-our-ceo-johnny-regarding-the-h1-safety-issue/
Find NZXT's opt-out form here: https://support.nzxt.com/hc/en-us/requests/new?ticket_form_id=1260803787609
Request an NZXT full repair kit here: https://support.nzxt.com/hc/en-us/requests/new?ticket_form_id=1260801140710

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TIMESTAMPS

00:00 - Very TLDR Recap & NZXT Replies
01:55 - NZXT Improving Media Contact Policies
03:11 - Real Recall vs. NZXT "Recall"
04:26 - Right Idea, Missed Timing
06:30 - NZXT Improving Design Processes
07:42 - Still Unfathomable That This Happened
09:40 - Replacement PCIe Risers on the Way
10:23 - Stop Demanding PCIe Gen4 Risers!
13:25 - NZXT Contradicts Itself
15:34 - Nylon Screws Are Not a Fix
17:18 - Shipping Timelines & ETA for New Riser
18:40 - IT IS NOT A FIX. STOP IT.
20:11 - Returns, Refunds, Formal Recall Plans Are Good
20:59 - PCIe Riser Replacement Testing Plans
23:08 - Personal Note from Steve to NZXT's CEO

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Editorial, Video: Steve Burke

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