Toyota Service - Customer Benefits

Toyota Material Handling's ultimate goal for its service is customer satisfaction. I order to reach this, Toyota has a philosophy for its service called TSC or Toyota Service Concept which allows them to guarantee quality service to their customer through continuous improvement and high levels of responsiveness.

They also ensure this by training service technicians via the STEP program and ensuring they have the right information at the right time using T-Stream. This allows their technicians to plan before they go to the customer site to ensure they have to right parts to fix the truck first time.

Видео Toyota Service - Customer Benefits канала Toyota Material Handling UK.