Automatic Record Creation tutorial | Dynamics 365 Customer Service

In this video, watch a walk-through of the Dynamics 365 Customer Service modernization for Automatic Record Creation (ARC) and updated rules functionality for this. These are part of the updates for #MSFTDyn365 Customer Service from the April 2020 GA release.

Learn more: https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

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Видео Automatic Record Creation tutorial | Dynamics 365 Customer Service канала Microsoft Dynamics 365