Understanding the Kano Model: Uncovering Customer Satisfaction (English +Tamil)

Understanding the Kano Model: Uncovering Customer Satisfaction (English + Tamil)

In this video, we dive deep into the Kano Model, a powerful tool for understanding customer satisfaction and prioritizing product features. Whether you're a product manager, business analyst, or simply curious about improving user experiences, the Kano Model offers valuable insights.

📊 What You'll Learn:

The origins and principles of the Kano Model
How to categorize product features into Basic, Performance, and Excitement factors
Real-world examples of how the Kano Model is applied in businesses
Tips on using the Kano Model to enhance customer satisfaction and drive product success
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#KanoModel #CustomerSatisfaction #ProductManagement #BusinessStrategy #UserExperience

Видео Understanding the Kano Model: Uncovering Customer Satisfaction (English +Tamil) канала six sigma with gsk