Account and Contact Management Explained for Salesforce Testers | Sales Cloud Concepts for

In this video, we break down Account and Contact Management in Salesforce — a key module that every Salesforce Tester must understand!

You’ll learn:

What is an Account and what is a Contact in Salesforce?
How B2B (Business-to-Business) and B2C (Business-to-Consumer) relationships work
Person Accounts vs Business Accounts
Account and Contact Hierarchies

Key test cases: field validations, visibility rules, relationship mappings, data integrity checks

This is part of our "Sales Cloud Concepts to Know as a Salesforce Tester" playlist, designed to simplify complex Salesforce modules with a tester’s lens.

➡️ Watch the full playlist here: https://www.youtube.com/playlist?list=PLJNiKrW_JKvRJ-o34Dl4ORq9NQTgdF_sY
➡️ Coming up next: Opportunity Management Testing Explained!

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